My Mother-In-Law celebrated her 90th birthday in May of 2011. She is a huge Cleveland Indians fan so we all got together (16 of us) and surprised her with an Indians v Mariners game and dinner. We came to Cleveland from Maryland , Wisconsin , Toledo , and Dayton
The people at will-call were great. When my Wife and I arrived with Grandma they didn’t say a thing about the other envelopes and spoil the surprise. When the usher found out what we were doing he contacted the front office and made arrangements for them to put her picture on the scoreboard.
Well something always goes wrong and it rained during the end of the first inning and the game went into delay. We all found shelter in the tunnel leading to our seats whish isn’t the most comfortable area in the world. The usher went into the adjacent concession area looking for a chair for Grandma and they built one out of large plastic crates they had cleaned. Then they all came out to the tunnel, wished her a happy birthday, and sang. Since my Wife’s maiden name is Wlodarski one of the women even sang Happy Birthday in Polish.
Because of the way we were treated right from the start we will definitely go to another game when in town and root for the Tribe. It will be difficult to attend the make-up game since we are all coming from decent distances so we are giving the tickets back to the Indians to be given to charitable organizations so some children can enjoy a game for free.
Remember this when you are doing your job. Sometimes we get fed-up with our work, our boss, our company but the client isn’t there for that. Give them a good experience, maybe they are just trying to get away from a bad situation themselves. And wouldn’t the world be a better place if we all tried to put a smile on someone each day? The Cleveland Indians sure put a smile on all of us.
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